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Lead Technician

Location: Redford, MI

Thermo King Michigan’s Redford Township location has a career opportunity for a lead technician/shop foreman. The opening is due to the current foreman slated to retire in the fall of 2021 after 40 years of service.

The right individual will have a minimum of 5 years’ experience working on equipment in the transport refrigeration, trucking, heavy equipment, or automotive industries. This motivated person will ideally have direct supervisory experience managing other technicians. The area of responsibility will be to ensure the smooth end efficient operation of the service department and to provide “world Class Service” to all customers. This includes, but is not limited to; working with other shifts and departments in a professional and courteous manner, representing the company, its mission statement and its goals, perform repairs to units across all product lines, and setting a high standard for co-workers to follow.

Job Description – Lead Tech!

Responsibilities and Duties of the Lead Technician

This person will report directly to the Operations Manager.  Their area of responsibility will be to assist in the smooth and efficient operation of the service department and to provide “World Class Service” to all customers. This includes; but is not limited to, working with other shifts and departments in a professional and courteous manner, representing the company, its mission statement and its goals, and setting a high standard for co-workers to follow.

 

Additional Responsibilities:

  • Manage triage process to reduce dwell time and backlog.
  • Triage responsibilities: Assist Service Advisor with prioritization based on complaint and diagnostic verification of needed repairs. Variables include; parts, manpower, skill sets, shop space.
  • Perform repairs to units across all product lines.
  • Oversee the quality of work and productivity of the technicians on your shift.
  • Troubleshoot issues with factory product managers and engineers.
  • Maintain required factory and shop tooling.
  • Assist with customer technical support calls.
  • Share pertinent technical information with technicians.
  • Provide direction on the shop floor, keeping technicians focused and on track.
  • Provide feedback to the Operations Manager regarding performance of the technicians on your shift.
  • Provide recommendations to the Operations Manager with regard to training, building and equipment recommendations/issues, and business opportunities.
  • Work with the Operations Manager on continued implementation of diagnostic check sheets, repair standards and procedures, and “best practices.”

 

Requirements

Experienced technician with a minimum of 5 years’ experience working on equipment in the automotive, heavy equipment, trucking, or transport refrigeration industry.

Ability to troubleshoot, test, repair and service mechanical equipment.

Experience reading electrical and refrigeration schematics.

Tools to work on Transport Refrigeration Equipment.

Able to work one weekend on call every two months.

A minimum of one year of supervisory experience managing other technicians.

Ability to drive a class 8 truck (Chauffeur license required).

Clearly document the diagnostics and repairs that were performed.

Write and speak English.

Proficient with a lap top or tablet and Microsoft Windows.

Able to effectively respond to frequent change, delays, or unexpected events.

Prefer candidates that are Thermo King certified and possess EPA Section 608 and 609 certifications.

 

Physical Demands:

The physical demands described below are representative of those that must be met by the candidate to successfully perform certain aspects of the job.

Able to lift 65 pounds from the floor to shoulder height (rare).

Able to frequently bend, stoop, kneel, crouch, and climb on ladders to get to equipment.

Working in vicinity of hazardous, flammable materials, and engine exhaust fumes.

 

Benefits:

Competitive pay

Paid vacation

Paid holidays

Uniforms

Health, Dental, and Vision Insurance

Company paid short and long term disability

401k with company match

Profit sharing

$400 yearly tool allowance

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