Arctic Glacier (Port Huron, Ypsilanti, Lansing, Traverse City, Grayling, Belding, and Shelby Twp) tackles refrigeration unit maintenance with a comprehensive plan covering all locations across Michigan and all makes of trailer and straight truck (both Thermo King™ and Carrier™) refrigeration units.
- Refrigeration unit downtime was one of the biggest problems in their business during their busy summer season.
- High repair costs, especially with the difficulty to predict them, were also a growing problem.
After several discussions and fine tuning, Thermo King Michigan delivered a program that helped resolve all of these issues: “Unit down time used to be one of our biggest headaches. Now we don’t even think about it.”
The company now spends less time chasing problems, rework, and processing invoices.
“We receive a level of support, training, and account management that is well beyond what we initially expected. Thermo King Michigan is committed to making the program work well for us with every aspect of the business relationship.”
“This has been great for us, and we’d recommend it to any business that is in a similar situation!”